4-Month Trip to Canada with COOL*SAFE

When I first learned in early 2024 that I would need to inject temperature-sensitive medication long-term, I was shocked. Although the pharmaceutical company provided a free cooler box, its maximum cooling time of 12 hours just wouldn’t be enough.

One of my children lives in Western Canada. There’s no direct flight, and with layovers, the journey realistically takes 20–24 hours from one fridge to the next.

After doing some thorough research, I discovered COOL*SAFE. Their team responded to my detailed and worried questions very precisely and helpfully. I bought the box and tested its performance at home under various conditions — including using the spare pack of cold packs.

Still, I was nervous on my first long trip. I had to carry medicines to last for four months, and the cold chain couldn’t be interrupted. But it worked! On every fligh t— except one — I was even allowed to store the box in the cooled drinks compartment of the galley, which added extra external cooling.

Security checks varied from airport to airport. Some asked me to open the cool bag, saying they couldn’t “trust” the documentation for the cold packs (like in Vancouver), while others just waved me through.

All in all, traveling with the COOL*SAFE box has made it possible for me to travel stress-free, and the cooling duration really does hold up as promised. Just recently, I had another very positive experience with Artemed’s customer service – a big, heartfelt thank you for such outstanding support!!