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You have the right to cancel this contract within 14 days without giving reasons. Please be sure to include the invoice number and the date of purchase.

The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

In order to exercise your right of revocation, you must send us (Artemed products GmbH, Eichendorffstrasse 22 – 24, Tel.: +49 (0)9195-9999 038, Fax: +49 (0) 9195 9999 032, E-Mail: by means of a clear statement (e.g. a letter, fax or e-mail sent by post) about your decision to revoke this contract. You may use ” the attached revocation notice, which is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.


You may return your items (original packaging, unused and cold packs have not been frozen) within 14 days of receiving your order. Shipping charges will not be refunded.

We do not provide a shipping label. You must send the products directly to our warehouse. You are responsible for the cost of return shipping unless the return is due to an error on our part.

Return shipping address

Artemed products GmbH

c/c POHL, Heike Hofmann

Eichendorffstraße 22 – 24

D – 91334 Hemhofen bei Nürnberg




If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement.

For this repayment we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will we charge you any fees for this repayment. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any event no later than fourteen days from the date on which you notify us of the cancellation of the contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.



Please avoid damage and contamination of the goods. If possible, please return the goods to us in their original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.


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